Privacy Policy

Future Homes Hub is committed to protecting your privacy and handling your personal information in a transparent, secure, and lawful manner. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit futurehomes.org.uk or interact with us.

 

Who we are

Future Homes Hub operates the website futurehomes.org.uk and acts as the data controller for the personal information collected through this website, except where otherwise stated.


If you have any questions about this Privacy Policy or how we use your personal data, please contact us using the details provided at the end of this policy.

 

What information we collect

We may collect and process the following categories of personal data:

  • Your name and email address when you contact us through the website.
  • Information you voluntarily provide when submitting enquiries, feedback, survey responses, consultation responses, or event registrations.
  • Technical information about your use of the website, including:
  • IP address (where collected by analytics tools);
  • browser type and version;
  • operating system;
  • referring website;
  • pages visited;
  • dates and times of access;
  • usage and navigation information.


We only collect personal information that is necessary for the purposes described in this policy.

 

How we collect your information

We collect information when you:

  • Complete and submit a form on futurehomes.org.uk.
  • Respond to consultations, calls for evidence, surveys or feedback requests.
  • Register for Future Homes Hub events.
  • Communicate with us by email or through website forms.
  • Use or browse our website, including through cookies and similar technologies.

 

How we use your information

We use your personal data to:

  • Respond to enquiries and requests submitted through our website.
  • Process consultation responses, surveys and other feedback.
  • Organise and administer Future Homes Hub events.
  • Send information about Future Homes Hub activities, events, publications and updates where you have requested or consented to receive such communications.
  • Improve our website, services and user experience.
  • Monitor website performance and usage through analytics.
  • Meet our legal, regulatory and administrative obligations.

 

Lawful Bases for Processing

Under UK data protection law, we process personal data on one or more of the following lawful bases:

  • Consent – where you have agreed to receive communications or voluntarily provide information.
  • Legitimate interests – where processing is necessary to operate, improve and promote Future Homes Hub activities, provided your rights and interests do not override those interests.
  • Legal obligation – where we are required to process personal data to comply with applicable laws and regulations.
  • Performance of a contract – where processing is necessary to provide a service or event you have requested.

 

Website analytics

We use Google Analytics and similar analytics tools to understand how visitors use our website.


Analytics information may include:

  • pages visited;
  • time spent on pages;
  • navigation paths through the website;
  • device and browser information;
  • approximate geographic location;
  • referral sources.


Where possible, IP addresses are anonymised or otherwise processed to reduce the likelihood of identifying individual users.

We do not use analytics information to identify individuals and will not combine analytics information with other data in a way that would identify you.


For more information about how Google processes data, please review Google's privacy information.

 

Sharing your information

We may share personal data with trusted third parties where necessary for the operation of Future Homes Hub, including:

  • website hosting providers;
  • IT and technology service providers;
  • analytics providers;
  • event management and communication platforms;
  • professional advisers where required.

 

We do not sell your personal information.

 

How long we keep your information

We retain personal data only for as long as necessary to:

  • fulfil the purposes for which it was collected;
  • comply with legal, regulatory or contractual requirements;
  • resolve disputes and enforce agreements.


When information is no longer required, it will be securely deleted or anonymised.

 

How we protect your information

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.


These measures include:

  • secure hosting environments;
  • access controls;
  • password protection;
  • regular security monitoring where appropriate.


However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

 

Your Data Protection Rights

Under UK data protection legislation, you may have the following rights:

  • Right of access – to request a copy of your personal data.
  • Right to rectification – to request correction of inaccurate or incomplete information.
  • Right to erasure – to request deletion of your personal data in certain circumstances.
  • Right to restrict processing – to request limitation of how your data is used.
  • Right to object – to object to certain types of processing, including processing based on legitimate interests.
  • Right to data portability – to receive your personal data in a structured, commonly used format and transfer it elsewhere where applicable.
  • Right to withdraw consent – where processing is based on your consent.


To exercise any of these rights, please contact us using the details below.


You also have the right to lodge a complaint with the UK's Information Commissioner's Office (ICO) if you believe your personal data has been processed unlawfully.

 

Cookies

Cookies are small text files stored on your device when you visit a website.


We use cookies and similar technologies to:

  • ensure the website functions correctly;
  • understand how visitors use the website;
  • improve website performance and user experience.


Where required by law, we will obtain your consent before placing non-essential cookies on your device.


For more information about cookies, visit: https://www.allaboutcookies.org

 

Links to other websites

Our website may contain links to external websites.


This Privacy Policy applies only to futurehomes.org.uk. If you follow a link to another website, you should review that website's privacy policy before providing any personal information.

 

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal obligations or regulatory requirements.


The latest version will always be available on futurehomes.org.uk, and the revision date shown at the top of this policy will indicate when it was last updated.

 

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how your personal data is handled, please contact us through our contact form: Contact us